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Fast Free Shipping
Behind The Knee
We offer 3-12 Days Fast Free Shipping & 30 Days FREE Returns & Refunds
1.Processing Time:1-2 days
2.Delivery Time:2-10 days(Carrier:USPS)
3.Shipping Time=Processing Time+Delivery Time=About 3-12 days
As for processing time, we may need 1-2 days to prepare your order after placing your order. This is to make sure that your order is accurate. This processing time does not include shipping time. Products will be shipped within 3-12 days.
We are not responsible for the deviation of estimated transportation time caused by logistics carriers and natural disasters.
When ordering from GARDNERMUSEUMARCHITECTURE, you're responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country.
Orders shipped except the United States may be charged import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be charged such import taxes, customs duties, and fees, which are levied once a shipment reaches the destination country. Additional charges for customs clearance must be borne by the recipient; we can't control these charges and predict what they may be.
Customs policies are different from country to country.
Where can we deliver the package to?
We can ship to most countries in the world.
Please offer us the correct phone number and address so that the express company can dispatch your order, otherwise you will be responsible for the loss.
We offer great packaging to make sure your package is perfect when you get it.
30 Days FREE Returns & Refunds
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition is damaged or missing parts for reasons not due to our error - Any item that is returned more than 30 days after delivery
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
*Please note that these are estimates and aren't guaranteed, we will not be able to reimburse expedited shipping costs for packages that miss the estimated delivery date, nor do we refund shipping costs for returned items. If you have any questions about shipping or delivery, please contact Customer Service.
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30-Day Money-Back Guarantee & 12 Months Warranty for Any Reason
Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in AjarnmichaelGARDNERMUSEUMARCHITECTURE’s warehouse for inspection, the refund process will begin.
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through GARDNERMUSEUMARCHITECTURE’s online stores, please contact retailers for refunds. For quality-related issues, please see below.
You don't need a Paypal account to checkout.
Paypal accepts all payment credit cards.
Just select 'Paypal' and click the 'Pay with Debit or Creditcard' button.
12 Months Warranty
Hit us up with any questions or comments. We're here to help you!